Shipping policy

Shipping Policy

At Terra Coin US, we aim to provide secure, reliable, and transparent delivery for every order.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Processing times may be extended during:

  • Promotional periods.
  • Product launches.
  • Public holidays.
  • Periods of unusually high order volume.
  • Payment or address verification.
  • Circumstances outside our reasonable control.

Processing time is separate from shipping time.

Estimated Delivery Time

Our standard estimated delivery time is:

7–15 business days

Delivery estimates begin after the order has been processed and dispatched.

Actual delivery times may vary depending on:

  • Shipping destination.
  • Selected shipping service.
  • Carrier operations.
  • Customs clearance.
  • Weather conditions.
  • Public holidays.
  • Local delivery conditions.
  • Events outside our reasonable control.

Delivery dates are estimates and are not guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Delivery destination.
  • Package size and weight.
  • Selected shipping method.
  • Available carrier services.

Terra Coin US may occasionally offer free or discounted shipping promotions. Promotional terms, order minimums, destinations, and exclusions may apply.

Order Tracking

Tracking information will be provided after your order has been dispatched.

Please allow up to 24–48 hours for the carrier’s tracking system to display updates.

Customers are responsible for monitoring tracking information and responding to carrier delivery instructions where necessary.

Shipping Address

Customers must provide a complete and accurate shipping address during checkout.

Please verify the following details before submitting your order:

  • Full recipient name.
  • Street address.
  • Apartment, suite, or unit number.
  • City and state or region.
  • Postal code.
  • Country.
  • Contact telephone number.

Terra Coin US is not responsible for delays, failed deliveries, additional costs, or lost packages caused by incorrect or incomplete information provided by the customer.

Address changes cannot be guaranteed after an order has entered processing.

Delayed Shipments

Carrier delays may occasionally occur due to circumstances outside Terra Coin US’s control.

If your tracking information has not updated or your order has not arrived within the expected delivery period, contact our customer support team with your order number.

We will assist with the carrier inquiry where possible.

A replacement or refund may not be issued until the carrier’s investigation has been completed.

Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, please:

  • Check around the delivery location.
  • Ask household members or neighbors.
  • Check with building management or reception.
  • Contact the shipping carrier.
  • Confirm that the shipping address was correct.

Contact Terra Coin US promptly if the package remains missing.

Claims may be subject to carrier investigation and supporting documentation.

Damaged Packages

If your order arrives damaged, contact Terra Coin US within 7 days of delivery.

Please provide:

  • Your order number.
  • Clear photographs of the damaged product.
  • Photographs of the external package.
  • Photographs of the internal packaging.
  • A photograph of the shipping label.

Keep the item and all packaging until the claim has been resolved.

International Shipping

International orders may be subject to:

  • Customs inspections.
  • Import duties.
  • Taxes.
  • Brokerage fees.
  • Local handling charges.

Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Terra Coin US does not control customs processing times or charges imposed by government authorities.

Customs delays do not automatically qualify an order for cancellation or refund.

Refused and Undeliverable Packages

Packages returned because of:

  • An incorrect or incomplete address.
  • Delivery refusal.
  • Failed delivery attempts.
  • Failure to collect the package.
  • Unpaid customs fees.

may be subject to return shipping, carrier, handling, or reshipment charges.

These costs may be deducted from any eligible refund.

Contact Us

For shipping, tracking, or delivery assistance, contact Terra Coin US customer support and include your order number.

Thank you for choosing Terra Coin US.